Privacy Policy

Information We Collect

We collect several types of information in connection with the services we provide:

Personal Information You Provide

• Contact details: Name, email address, phone number
• Booking information: Pickup/dropoff addresses, dates, times, special requests
• Account data: Username, password (encrypted), preferences
• Payment information: Processed securely by third-party payment providers — we do not store card details
• Communications: Messages sent via our contact form or WhatsApp

Information Collected Automatically

• Usage data: Pages visited, time spent, referring URLs
• Device information: IP address, browser type, operating system
• Cookies and tracking technologies: See our Cookie Policy for details
• Location data: General geographic location derived from IP address

How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: Processing and managing your bookings and reservations
• Communication: Sending booking confirmations, updates, and customer support
• Account management: Creating and maintaining your user account
• Service improvement: Analyzing usage patterns to improve our website and services
• Marketing: Sending promotional offers and updates (with your consent, which you may withdraw at any time)
• Legal compliance: Meeting our legal and regulatory obligations
• Fraud prevention: Detecting and preventing fraudulent transactions and abuse

We will never sell your personal information to third parties for their own marketing purposes.

Data Sharing & Disclosure

We may share your personal information with:

• Chauffeurs and drivers: Your booking details are shared with assigned drivers to fulfil your reservation
• Service providers: Trusted third-party companies that assist us in operating our business (payment processors, email services, analytics providers) — under strict confidentiality agreements
• Business partners: Partner car rental companies, subject to their own privacy policies
• Legal authorities: When required by law, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential cookies: Necessary for the website to function properly (e.g., session cookies)
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality. For full details, see our Cookie Policy.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

• Booking records: Retained for 7 years for legal and accounting purposes
• Account data: Retained until you delete your account or request deletion
• Marketing preferences: Until you withdraw consent or unsubscribe
• Website analytics: Aggregated data retained for up to 26 months

When data is no longer needed, we delete or anonymize it securely.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@airportsydneytransfer.com.au. We will respond within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted to and from our website
• Encrypted storage of passwords and sensitive data
• Regular security assessments and vulnerability testing
• Restricted access to personal data on a need-to-know basis
• Staff training on data protection and security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment providers. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

• Google Maps (for location services)
• WhatsApp (for customer communication)
• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for material changes)

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: